DCU Routing Number: 211391825
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Who is DCU's Leadership?
Learn About the Senior Management Team of DCU
Overview
As a credit union that is owned and led by all of you - our members - DCU is focused on providing the best member experience aligned with our core principles:
- People Come First
- Do the Right Thing
- Make a Difference
DCU is governed by a Board of Directors that is dedicated to ensuring the credit union is operated in the best interests of DCU’s entire membership and in accordance with universal core credit union principles.
Board changes in 2023:The banking industry is continually evolving, and so are the needs of our members. In 2023, we elevated our focus on governance practices that ensure a well-run, safe, sound, and mission-driven financial institution committed to our membership. A few of these enhancements included:
- Increase in Board seats from seven to nine: This allows a broader array of members to participate and to share innovative ideas. Expanding our board also accommodates the increase in committee and other volunteer duties as our credit union grows.
- Welcoming three new Board members: Board expansion and a planned transition resulted in one-third of our Board members onboarding as newcomers in 2023. These new directors rose to the top of the nominating process based on their credentials and participation in multiple rounds of interviews. They provide fresh perspective and invaluable expertise in the areas of financial services, strategic planning, and digital transformation, bolstering our current members’ deep bench of multi-disciplinary talents, knowledge, and experience.
- Establishment of a 12-year term limit for all volunteer Board and Supervisory Committee members: We will ensure we are continuously refreshing our Board’s perspectives as technology and the financial services industry accelerate evolution. This practice puts us in the innovative minority of 18% of credit unions who have enacted term limits, according to “The State of Credit Union Governance 2023” report from Quantum Governance, L3; the University of North Carolina at Chapel Hill and Credit Union Executives Society (CUES).
This year’s Board nomination process: The Board nomination process is a critical part of our governance. We are focused on finding exceptionally talented candidates to serve on our volunteer-led board from our current member base. Our robust, transparent process began with a “call for candidates” in June 2023.
Highlights of the process:
- We undertook a comprehensive communications campaign through email, inbox messages, social media channels and corporate website, inviting our full membership base to apply.
- We were thrilled by our members’ interest and the response we received in 2023. 199 members completed applications to serve our membership on the DCU Board of Directors.
- Working with an independent recruitment firm, we reviewed all applications for potential board members who would contribute a skill set and expertise that is in keeping with our member needs.
- After conducting interviews with candidates and evaluating them comprehensively, we determined a slate of nominees.
- While the slate includes incumbents, three of the five were appointed in 2023 and have served less than one year. Our guidelines require that they follow the formal nomination process to continue service.
Another important facet of DCU’s governance model is a Board-appointed volunteer Supervisory Committee.
- The five-member Committee's role is to ensure that DCU member assets are adequately safeguarded through assessment of internal controls as well as audit and review of financial statements on an annual basis.
- National Credit Union Administration (NCUA) guidelines mandate that Supervisory Committees can range from 3-5 members. DCU’s Board chose 5 to ensure the most representation and expertise.
- With the newly established volunteer term limits, the Nominating Committee – in accordance with the NCUA’s requirements - also recruited and identified two highly qualified candidates for this Committee who will be appointed in April 2024.
Thank you to all of our members who participated in the 2023 call for candidates, and we hope you will continue to engage with us.
Our credit union of one million plus members is stronger because of the input and support of our entire membership. We thank you for the continued trust and loyalty you place in DCU.
Executive Leadership
Shruti Miyashiro, President/CEO
Theran Colwell, Chief Strategy Officer
David DeWitt, Chief Risk Officer
Laurie LaChapelle, Chief Financial Officer
John Mason, Chief Technology Officer
Minna Pomeroy, Chief People Officer
Sue Burton, Senior Vice President Digital and Marketing
Matt Goldsmith, Senior Vice President Member Services
Sarah Hunt, Senior Vice President General Counsel
Board of Directors
Curt Raffi
Chair
Curt Raffi has 30 years of small business and digital product development experience. In his most recent full-time position, he served as chief product officer at New Hampshire-based, Bottomline Technologies. He joined the DCU Board of Directors in 2016 and has held various positions including chair and vice chair. He was named chair of the board in April of 2023.
Raffi brings a wealth of experience leading large international teams for product, user experience (UX), engineering, data science, marketing, sales, and finance. He has led teams that have collectively launched a full online banking suite, payments and invoicing tools, an intelligent website builder, a no-code mobile app builder, a WordPress email marketing solution, an SMB ecommerce store, an online marketplace, payment and inventory management suite and a small business lending platform among many others. His past roles were in the private equity sector as an advisor at KKR and Circumference Group. Previously, he held positions at Endurance International Group, as the chief product officer and senior vice president of innovation, products, and engineering.
Early in his career, Raffi worked on several startup businesses as well as working at Bank of America as the manager of sales, service, and delivery for small business payroll.
Raffi is a graduate of Harvard University.
Wayne Haubner
Vice Chair
Haubner has constructed world class engineering organizations in industries such as financial services, satellite communications, and enterprise software. He focuses on leveraging technology to improve lives around the world. Haubner started his career with Digital Equipment Corporation (DEC) and is currently the chief technology officer for a global software company. Haubner joined the DCU Board of Directors in 2021.
Kumar Kittuswamy
Treasurer
Kumar Kittuswamy is a management and technology consultant, entrepreneur, engineer, and a research scholar. He has served on the DCU Board of Directors since 2017.
Kittuswamy has consulted with many of the major global consulting firms and has founded several startups. He has worked with PWC, Deloitte, Accenture, IBM, Bearing Point, KPMG, Cap Gemini/Ernst& Young, TCS, and CSC across a variety of sectors that include information technology and services, manufacturing, engineering, media, pharmaceuticals, and utilities, among others. He has also served as a consultant for many state governments such as Washington, Florida, North Carolina, and South Carolina.
His areas of research include digital transformation, organizational economics, digital platforms and economic modeling, enterprise cloud transition, design thinking, blockchain, and entrepreneurship.
He holds an MBA from the University of Oxford, UK. and a PhD in Organizational Economics from PSL Research University, Paris, France with a focus on digital platforms.
Camille Glover
Secretary
Camille Glover is currently an attorney in Washington, D.C. government, where she serves as a general counsel. She has been a member of DCU’s Board of Directors since 2021.
Glover has previous experience in banking, corporate, cybersecurity law and non-profit management at such firms as Posternak, Blankstein and Lund; Cohn and Dussi; and Dorsey and Whitney. She also has an expertise in developing pathways for greater financial literacy, fiscal education, and streamlined banking edification and services in marginalized communities.
She holds JD, master's, and bachelor's degrees. She is a proud alumna of Howard University, Duke University, and the University of Denver.
In addition to DCU, she sits on other boards and loves to serve her community through her sorority, Delta Sigma Theta. She is passionate about issues affecting the unbanked and the homeless and is grateful to serve on the DCU Board.
Matt Menning
As principal and head of operations at Elm Grove Companies, he leads a skilled multidisciplinary team in both development and operational excellence. He's the driving force behind the firm's low-income housing tax credit initiatives, overseeing everything including planning, underwriting, financing, construction. Since 2015, Menning has served on DCU’s Board of Directors and is a former chair of the Board.
In operations, Menning’s responsibilities include staff development, financial oversight, and customer service excellence. His leadership is metrics-driven, focused on boosting performance across the board and fostering an accountable and high-performance culture.
Before Elm Grove, Menning was part of BAE Systems' Engineering Leadership Development Program and independently built up a portfolio of 1500+ multifamily apartments in southern New Hampshire.
He serves as the treasurer for the New Hampshire Homebuilders Association and was named to the New Hampshire Union Leader’s “Forty-Under-Forty" list in 2021.
Menning holds a magna cum laude bachelor's degree from Tufts University and a summa cum laude master's degree from Worcester Polytechnic Institute. He's an alumnus of the 2017 Leadership Greater Manchester program.
Paula Hunter
Paula Hunter is a technology leader with nearly four decades of high technology experience across hardware, software, and services sectors. Hunter joined DCU’s Board of Directors in 2022. During her career, Hunter worked for Digital Equipment Corporation (DEC) and its successor, Compaq, in a variety of roles including marketing director, channel manager, and product marketing manager.
Hunter currently serves on the Alliance for Innovative Regulation (AIR)’s Global Advisory Council and is a frequent speaker at open source, financial inclusion, and technology conferences, including East Africa Com, FINOS’ Open-Source Strategy Forum and Linux Foundation’s Open-Source Summit.
She has served as a senior leader and board member of global industry associations such as Virtual Inc and NFC Forum. She also has extensive open-source experience from her senior level positions at UnitedLinux, a consortium of open-source vendors funded by IBM, HP, and other technology companies. She also led the expansion of Linux for enterprise computing at Open-Source Development Labs (OSDL.), a nonprofit organization founded to promote Linux. Hunter launched the Outercurve Foundation in partnership with Microsoft, bringing some of Microsoft’s first contributions to open-source software.
She has served in executive director-level positions across a variety of organizations for the last twenty years focused on board governance, marketing strategy, operations, and business development. Hunter is currently the executive director of Mojaloop Foundation where she leads the organization’s strategic planning, membership, and strategic partnership development. Founded by the Bill and Melinda Gates Foundation, its mission is to increase financial inclusion for underbanked and underserved populations.
Hunter is a graduate of Bentley University with a Bachelor of Arts in computer information systems. She also sits on the board of trustees for Monadnock Community Hospital in New Hampshire.
Baba Gurjeet Bedi
Baba Gurjeet Bedi is a senior risk and information security executive proficient in the development, deployment, and enforcement of enterprise-centric information/cyber risk management programs. He brings over thirty years of experience in enterprise information security, regulatory compliance, network, and systems architecture, having worked in the United States, Canada, Asia, and Europe across different business verticals. He holds a deep understanding of cross-jurisdictional considerations in data privacy and regulatory environments. Bedi’s term with the DCU Board of Directors started in April of 2023.
Bedi is currently serving in an advisory capacity as the chief information security officer (CISO) at London, U.K.-based, Xirocco whose mission is to help organizations compete and win through intelligent business-linked information technology strategy. Previously, Bedi held positions as chief information security officer (CISO) and chief security officer (CSO) at CIBC in the United States. He was responsible for the key functional areas of cyber security, business continuity, disaster recovery, identity and access management, vendor risk management, fraud investigations, records management, and physical security for CIBC’s U.S.-based properties.
Prior to joining CIBC Bank U.S., he served as the senior vice president, chief information security officer at AST North America. He also served as the director of advanced risk & compliance analytics at PricewaterhouseCoopers, where he spearheaded programs at large financial institutions focused on anti-financial crimes, anti-money laundering and the Office of Foreign Assets Control (OFAC) sanctions screening.
He is a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Controls (CRISC), and a Boardroom Qualified Technology Expert (QTE).
He serves on the board of directors of ISACA’s New Jersey chapter, whose mission is to enable innovation in New Jersey. He is also a member of the National Association of Corporate Directors (NACD), InfraGard, International Association of Privacy Professionals, ISC2, and the Association of Certified Anti-Money Laundering Specialists.
He holds a master's degree in computer applications from Thepar Institute of Engineering and Technology, and a Bachelor of Science from Punjabi University.
Jason Collier
Jason Collier is the founder and principal advisor for Maple Street Advisory. He is responsible for developing and delivering strategic initiatives by leveraging his deep leadership experience alongside a variety of operational excellence techniques and automation tools. His experience includes the creation and implementation of strategic plans, operating and staffing models, leadership coaching, and facilitation of strategic brainstorming and planning sessions. He started his term on the DCU Board of Directors in April of 2023.
Previously, he held senior positions at Hanover Insurance Group, where he served as assistant vice president of Business Consulting and the Automation Center of Excellence. Prior to that, he worked at Fidelity Investments in a variety of senior positions focused on revenue analysis and billing operations. Early career experience includes leadership and consulting roles in a handful of global financial service firms, where he focused on service operations management and technology.
He holds a Master of Business Administration (MBA) from Clark University in sustainability and social change as well as a Bachelor of Science in financial management from Franklin Pierce University. Additionally, he has an Associate of Science degree in finance and investments from Johnson & Wales University and a certificate in operations excellence from Boston University.
He is a certified Lean Six Sigma Black Belt, full Six Sigma Green Belt, and Advanced Automation Anywhere RPA Professional. His prior board experience includes six years on the board of directors for Massachusetts Education & Careers Opportunities, Inc. where he held the role of chair of the development committee.
Supervisory Committee
Frank Branca
Donald Butler
Carlo Cestra
Carolyn Jungclas
Volunteer
DCU volunteers contribute their leadership, knowledge, ideas, and vision to the benefit of their fellow credit union members. In exchange, they receive practical leadership and team experience, education on financial institutions and management, networking opportunities, travel opportunities, and the satisfaction that comes from helping improve people's lives. Volunteers are essential for corporate governance and for DCU to fulfill its vision. We need and depend on them. They are a key element of what sets DCU apart from other financial institutions.
To decide if you want to volunteer your time and expertise to DCU and determine whether you meet the rigorous standards, there are things you'll want to know. Although these are volunteer positions of leadership, standards for serving are quite high - even higher than most publicly traded companies. The challenges of governing a growing and vibrant credit union require no less.
If you are considering volunteer opportunities at DCU, visit the pages on qualifications below. These are the criteria by which you will be considered for appointment or nomination.
Director Qualifications and Selection Criteria
Supervisory Committee Qualifications and Selection Criteria
If you would like more information about volunteer opportunities at DCU, please send an email to volunteering@dcu.org*.
*Please note that ordinary email is not secure. You should avoid including any sensitive personal or financial information. Contact DCU directly with specific questions concerning your account or membership.
853 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130
ABA Routing Number: 211391825
NMLS# 466914
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