Digital Banking 101
First Time Logging In
Follow the steps and watch the video on how to log in to Digital Banking for the first time.
Forgot Username/Password
Digital Banking Features
Check out all the features available to you when you use the DCU Digital Banking app.
Check Deposit
Use your camera equipped devices or scanner to deposit your checks digitally.
Move Money
Submit A Wire Transfer
Overnight funds transfer from your DCU account to another financial institution. Click here to submit a wire.
Wire Status
Have a submitted wire and want to know the status? Check on your wire status.
Check Deposit
Use your camera equipped devices or scanner to deposit your checks digitally.
Bill Pay
Bill Pay is a convenient way to pay all your bills from a single site. Log into your Digital Banking and set up or manage your Bill Pay.
Pay My Loan
Make a one-time payment to your loan from another institution.
Transfer Money
Pay A Person
Add contacts to your Digital Banking. Then, transfer money to friends and family.
Move Your Accounts To DCU
ClickSWITCH is a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!
Card Management
Lost Cards
Request a replacement card and report missing cards.
Travel Notifications
Notify DCU of planned travel to prevent your spending transaction from being blocked. Set your Travel Notifications.
Mobile Wallets
Mobile Wallet is a digital version of your credit and debit cards that enables you to make purchases with your mobile device. Set up and view your mobile wallet.
Card Settings
Card Settings enable you to add additional security and protection to your cards by placing controls and alerts. Manage your Card Settings.
Visa Balance Transfer
Balance Transfers allow you to consolidate your high-interest credit cards into one low interest payment. Set up your Visa Balance Transfer.
Disputes
Dispute A Visa Transaction
See a card transaction you do not recognize? File a dispute.
Dispute An ACH Transaction
See an electronic withdrawal you do not recognize? File a dispute.
Dispute An ATM Transaction
See an ATM transaction you do not recognize? File a dispute.
Loans
Loan Status - Auto, Personal and Visa
Pay My Loan
Make a one-time payment to your loan from another institution.
Request Loan Payoff Amount
Click links below to request your loan payoff amount.
Submit Final Loan Payment
You can make your final loan payment either through:
1. Digital Banking
Or
2. Mail the payment to Digital Federal Credit Union, 853 Donald Lynch Blvd, Marlborough, MA 01752.
Vehicle Title Information
Information and FAQs to help you navigate through the vehicle title process.
Vehicle Insurance Information
DCU’s Lien holder information should be listed as Digital Federal Credit Union, PO Box 25007, Fort Worth, TX 76124 on your insurance paperwork.
Skip A Payment-Program
The Skip-A-Payment program gives you the option to defer monthly payments on an eligible DCU loan until the end of the loan, by advancing your payment due date and your maturity date.
Financial Relief Program
DCU’s team of wellness experts are here to help you by offering financial obligation relief and assistance plans, should they become necessary.
Account Management
eStatements
View your account and loan statements. You can also view your tax statements and paid loan letters.
Check Ordering
Log into your Digital Banking and order checks for your checking, HELOC, or business accounts. You will be directed to the Harland Clarke website to complete the order.
Update Contact Info
Keep your contact information up to date so you never miss an important alert or notice; this also helps us reach you if we notice unusual activity or suspect fraud.
Direct Deposit
Loan Status - Auto, Personal and Visa
Open A New Account
Looking to open a new checking or savings account? Click here to open a new account.
Forgot Username/Password
Text Alerts & Notifications
Request to receive informational texts and emails, triggered by specific events.
Add Joint Owner
Add a joint owner to your checking or savings account in Digital Banking.
Overdraft Payment Service
The Overdraft Payment Service is meant to cover unintentional overdrafts to your checking account. Enroll or change your coverage for Overdraft Payment Service.
Upload a Document to DCU
Deceased Member Account
How to settle the account of a loved one who has passed on.
IRA Service Center
Open and manage your DCU Individual Retirement Accounts online.
HSA Service Center
Open and manage your DCU Health Savings Account online.
Move Your Accounts To DCU
ClickSWITCH is a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!
Letters and Forms
Verification of Deposit Letter
Generate a Verification of Deposit (VOD) letter verifying your account balance and history. This letter is often used for immigration or US Visa purposes.
Paid Loan Letter
Stop Payment
A Stop Payment prevents a check or ACH from clearing your account that you authorized. Place a Stop Payment.
Direct Deposit
Financial Relief Form
Other Applications and Forms
View all of DCU’s applications and forms.
Fraud
What is Social Engineering?
One of the biggest risks to our collective financial security is ourselves. It’s far easier to trick a human than it is a computer, and there’s no anti-virus software to protect you other than knowledge.
Complete Guide to Impersonation Scams
Follow this guide to learn how to protect your financial data and other sensitive information, to help avoid being spoofed or falling for impersonation scams.
ID Theft Hotline
ID Theft Hotline is an identity theft resolution service that is free for DCU members.
Phishing & Pharming
Get to know the tactics criminals use to trick people into clicking malicious links and revealing their personal information.
Keep Your Devices and Browsers Up to Date
Keeping your devices and web browsers updated is essential to protecting you against fraudulent activity and theft of sensitive financial information.
Policies & Fees
Funds Availability Policy
All or a portion of your deposit may not be immediately available to spend after depositing it in your account.
Foreign Checks Policy
Your foreign check deposits may take several days to clear your account.
Finance Charge Calculations
Formulas used to calculate finance charges and interest on DCU loans.
Privacy Policy
Learn how we protect your privacy to earn your confidence and trust.
