DCU Cares Program

DCU Cares

DCU’s primary focus is to always be here for our members and your families in your time of need. Our team is fully prepared to help DCU members impacted by natural disasters.

To better assist and answer any questions that you may have about the various financial programs we have for natural disasters, please contact us.

As always, DCU Member Care Representatives are ready to assist members who may be experiencing unexpected financial hardships or have questions regarding their accounts.

In Fall of 2018, DCU established the DCU Cares program to relieve some of the stress caused by financial obligations for those in disaster situations. Since its inception, this program has supported members during the Merrimack, MA Valley gas explosions, Hurricanes Florence and Michael, wildfires in California, and tornadoes & flooding in the central and midwestern states.

Through this effort, eligible members receive automatic reimbursements for ATM transaction fees and waivers on overdraft fees.

Members were also provided direct access to BALANCE, which offers personalized counseling and online resources.