Self-Service Telephone Banking

Access Your Accounts by Phone    

Self-Service Telephone Banking is a free 24-hour service that allows you to move money within your DCU account by phone. You will still have the option to reach a live telephone agent if needed. 

All you need to start using Self-Service Telephone Banking is your DCU member number and your PIN you received when you opened your membership. If you don't remember it, let us know and we will have another copy printed and sent to you. 

With Self-Service Telephone Banking You Can:

• Check savings, checking, and loan account balances.
• Hear all recent account activity (deposits, withdrawals, purchases, and payments).
• Get recent transaction history.
• Transfer money between accounts.
• Make loan payments.
• Get year-to-date and prior year interest on loan accounts as well as loan pay off amounts.
• Make line of credit advances to other accounts.
• Make withdrawals by check mailed to your address of record.
• Make transfers from your account to other members' accounts (this feature must be set up in advance).

Using Self-Service Telephone Banking

1. You must know your PIN (Personal Identification Number) to use Self-Service Telephone Banking, your ATM or Debit Card, and to get cash advances using your DCU Visa®.
2. You need your savings and loan numbers. Visit Digital Banking to get your account numbers.
3. Sign up to make transfers to other members. With Self-Service Telephone Banking you can transfer money from your accounts to other members' savings and loan accounts. Sign up for this feature by visiting Pay a Person in Digital Banking and add in a DCU Member.

For a copy of your PIN, contact us.