Accessibility at DCU

DCU is committed to providing all members convenient access to the products and services we offer. We make every effort to ensure a positive user experience, regardless of the assistive technology being used or the specific abilities of those individuals seeking access to our products and services through our Digital Banking, ATMs, branches and Information Center.

Digital Banking Accessibility - For members who have difficulty visiting a branch, using the phone, or who prefer to communicate with us electronically, DCU’s Digital Banking provides an alternative means of accessing our products and services.

While a variety of browsers may allow you to access online and mobile banking, the latest version of the following browsers is preferred to achieve optimal results:

• Microsoft Edge
• Mozilla Firefox
• Safari – Supported for Apple devices only
• Google Chrome

We try to design our online and mobile experience to support a wide range of assistive technologies to help individuals with vision, hearing, mobility, and cognitive challenges. Depending on the type of challenges you or someone you know may face, there may be some benefit to using assistive technology such as: JAWS screen reader, VoiceOver, or Talkback. Please make sure to use the latest version of whichever technology you choose to use.

Branch & ATM 

Our branches are designed to be accessible to all. Accessibility features include:

• Exterior: Parking space sizes, signage, curb cuts, ramps, walkways and entrances
• Interior: Accessible teller counters and lobby areas

All of our ATMs offer a headset port for earphones with text to speech capability as well as Y adaptors, are accessible in Braille, and meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Contact Us

Persons with a hearing impairment can contact us via the 711 dial code, Monday - Friday 8am-9pm and Saturday 9am-3pm EST. For more information, visit the Federal Communications Commission (FCC). For general questions, automated chat is available on our website 24 hours a day or, for account specific questions, we offer online chat through Digital Banking (Monday - Friday 8am-5pm EST). You can also email us or access Digital Banking any time.

Let Us Know

DCU wants to ensure that communicating with us is simple. In accordance with the ADA and applicable state and local laws, we are always working to improve the accessibility of our products and services. However, we need your feedback to truly gauge the effectiveness of our efforts. If something works particularly well, we’d love to hear from you. More importantly, if you have trouble viewing content or difficulty accessing information on our website, in one of our locations or at one of our ATMs, please contact us through one of the following channels: 

• Email: Please use our web email form
• Phone: 800.328.8797 or 711 dial code (Monday - Friday 8am-9pm and Saturday 9am-3pm EST)
• Mail:
  DCU
  Attention: Experience
  853  Donald Lynch Boulevard, PO Box 9130
  Marlborough, MA 01752-9130